Most pieces bought on this site can be returned or exchanged within thirty days of delivery. Try them on as you would in a fitting room. If the size, colour, or cloth is not what you hoped, write the desk and we will walk you through sending it back. Refunds go to the original payment method after we receive the parcel and check it.
The short version
- Thirty days from the day it arrives.
- Unworn, unwashed, tags still on.
- Refund or exchange, as you prefer, if we still have the size.
- If we sent the wrong piece or a damaged one, we cover the return.
How to send something back
Write us from the contact page and choose return as the subject. Include your order number, the piece, the size, and whether you want a refund or an exchange. We will reply with the return address. Pack the piece in its original wrapping if you still have it, and include a note with your name and order number.
Please wait for that reply before you post the parcel, so we know it is coming. Once it reaches us we inspect it, then we start the refund. Most banks show the money again within five to ten business days after that.
What we refund
An accepted return is the price of the piece plus the sales tax charged on it. The original outbound shipping is refunded only if we made a mistake: the wrong item, a damaged item, or a parcel that never arrived. For a change of mind, return postage is yours. If the fault is ours, we send a prepaid label.
Exchanges
Happy to exchange size or colour when we still have it in stock. If the size you need is gone, we refund the original piece instead of making you wait. Say which size or colour you want when you write, and we will set it aside when we can.
If we got it wrong
If the parcel is damaged, the ticket does not match the garment, or we sent the wrong piece, write as soon as you can and keep the box. A photograph of the packing and the piece helps. We will collect it at our cost and replace it, exchange it, or refund it, whichever you prefer and stock allows.
What should stay new
Wear it around the house to check the fit. Do not wear it out, wash it, perfume it, or have it altered. We need to be able to sell it again as new. We will not accept a return that is worn, stained, missing tags, or that smells of smoke or scent.
Items we cannot take back
- Pieces made or marked to your measure, or altered after they left us.
- Final sale items, when the order said they could not be returned.
- Earrings and other pieces worn against the skin, once opened, for hygiene.
- Pet kit that has been used (a collar, lead, coat, or cushion that has met fur or weather). Unused pet pieces in their packing are fine.
Gifts
A gift can come back within the same thirty days if we can match it to the original order. Include the order number or packing slip if you have it. If you do not, ask the giver to write us. We refund the original payment unless the giver asked us to credit you instead.
Girls and boys
Cloth for daughters and sons follows the same thirty days. A parent or other adult places the order and sends it back. Try the piece on at home. Once it has been to school or a party, we cannot take it.
Fittings
A piece ordered after a private fitting in New York or London still follows this page unless we wrote something different on the order. Alterations done in our rooms are not undone by a return.
When this page changes
If we change these rules, we will date the new version here. An order follows the page as it stood on the day you paid.
Questions belong at the desk. Write to us.